Bridging the Generation GAP at Crystalbrook Riley
Communication within your multigenerational team needs to be clear, straightforward, and meaningful to create unforgettable customer experiences.
Drawing upon her three decades of experience and dedicated research in customer experience and service delivery, guest speaker Michelle Pascoe, will encourage you to rethink your organisational culture and devise strategies that bridge the gap between generations.
Understanding what motivates each generation in the workplace and how they interact and communicate with each other is crucial.
Delve into how different generations view authority, work-life balance, and relationships between employees and managers. A cross-generational team can increase brand awareness, attract customers, and drive company performance. Transform the way you connect, engage and lead a multi-generational team.
Learn:
More about the identify and motivational drivers of each generation
Effective leadership approaches to unite and engage a diverse workforce, promoting collaboration and mutual respect.
Strategies to unlock the strengths and potential of a multigenerational team, leveraging the unique attributes of each generation for enhanced productivity.
Practical methods to equip your teams with the skills and insights needed to consistently deliver superior service experiences, tailored to the preferences of each generation.
